Lecturers Microsystem Festival 2010
- International lecturers
- National lecturers
- Networkers visiting the festival
- Entertainment at the evening buffet
International lecturers
Eugene Nelson
Eugene C. Nelson, DSc, MPH. Dr. Nelson is Professor of Community and Family Medicine at Dartmouth Medical School and Director of Quality Administration for the Dartmouth-Hitchcock Medical Center. He is a senior scientist at The Dartmouth Institute for Health Policy and Clinical Practice. Dr. Nelson is a national leader in health care improvement and the development and application of measures of system performance, health outcomes, patient and customer perceptions. In the early 1990s, Dr. Nelson and his colleagues at Dartmouth began developing clinical microsystem thinking. His work to develop the "clinical value compass" and "whole system measures" to assess health care system performance have made him a well recognized quality and value measurement expert. He is the recipient of The Joint Commission’s Ernest A. Codman award for his work on outcomes measurement in health care. Dr. Nelson has been a pioneer in bringing modern quality improvement thinking into the mainstream of health care, helped launch the Institute for Healthcare Improvement and served as a founding Board Member. He has authored over 100 articles and monographs and is the first author of two recent books: Quality by Design: A Clinical Microsystems Approach and Practice-Based Learning and Improvement: A Clinical Improvement Action Guide: Second Edition. He received an AB from Dartmouth College, a MPH from Yale University and a DSc from Harvard University.
Teng Lit Liak
Chief Executive Officer Alexandra Hospital.
Mr Liak is the Chief Executive Officer of Alexandra Hospital. In addition, Mr Liak was appointed as CEO of Alexandra Health, the fourth healthcare cluster for Singapore that was formed in 2008. A pharmacist by training, he has been involved in the restructuring of major public hospitals since early 1985. Under his leadership and guidance in the restructuring of Alexandra Hospital, the performance of the hospital has turned around and received a string of illustrious awards. A man of many hats, Mr Liak serves on many boards and is also the Chairman of Water Networks, and an active Councillor in the South West Community Development Council and Chairman of the Environment & Health Functional Committee. He sits in the committees of the Singapore Management University’s Institute of Service Excellence (ISES) Governing Council, Nanyang Polytechnic Health Sciences Advisory Committee and Community Chest. Mr Liak holds an MBA and a BSc (Pharmacy) from the National University of Singapore and MSc (Pharmaceutical Sciences) from the University of Aston, Birmingham, UK. He was awarded The Donald C. Brodie Award for Education in 2000, NTUC May Day Award in 2003, The Health Leader Excellence Award in 2004, Friend of IT-IT Leader Awards in 2006 and the Service to Education Award in 2007.
Linda Wilkinson
Linda C. Wilkinson, M.B.A., is Coordinator of Patient/Family Centered Care at Dartmouth-Hitchcock in New Hampshire, U.S.A. There, she has helped design the strategy and action plans to broadly institute Patient/Family Centered Care (PFCC). She builds working liaisons with clinicians, staff, community and management to grow and sustain the effort. As Manager of the Patient/Family Advisor (PFA) program, she recruits, trains, and supervises PFAs and prepares committees to receive them as equal partners. Wilkinson Co-chairs the PFA Quality Research Committee seeking useful measurement of outcomes. She is a frequent public speaker on behalf of PFCC , a repeat guest speaker at The Dartmouth Insitute, an ongoing lecturer at Dartmouth College, and presents to local, regional and international audiences. She is looking forward to sharing the D-H “on the ground” experience as a case study, and to learning much from other participants.
Steven Michael
Steven has been Chief Executive of the South West Yorkshire Partnership NHS Foundation Trust since October 2006. This is his 25th year in the NHS. He is a registered nurse and has occupied clinical leadership and management roles in both the North East and West Yorkshire. In addition to his direct Trust role, Steven chairs the Care Pathways and Packages Project Consortium Board, a nationally recognised project developing a pathway based model for mental health. Steven has an MBA and is experienced in partnership working with universities in support of evidence based practice and management. He is a member of Huddersfield Business School Advisory Board and has recently become part of the International Fellowship co-ordinated by Leeds University.
Susan Speak
Susan Speak RGN, RM, BHSc, PG Dip. Head of Lean Improvement Supervisor of midwives Airedale NHS Trust. Qualified as a nurse in 1979 and a midwife in 1981. Worked as a midwife in Huddersfield until 1982 then moved to Halifax to take up the post as Community Midwife. During the next 19 years worked in various departments within the Maternity Unit and also had three children now 23, 21 and 13. In 2002 moved to Airedale to be Clinical Midwifery Manager and subsequently Matron for Hospital Midwifery. In 2000 I became a Supervisor of Midwives and in 2001 gained a Bachelor of Health Sciences degree at the University of Leeds. I am currently undertaking a Masters in Managing Health and Social Care at University of Bradford. In February 2008 I took a secondment for 12 months as Head of Lean Improvement at Airedale NHS Trust. Now a permanent post. I have undertaken and NVQ 2 and 3 in Business Improvement Techniques since coming into post.
Kasee Mhoney
Kasee Mhoney, Program Manager, African Public Health Leadership & Systems Innovation Initiative is based in Windhoek Namibia. She has experience in the development sector. For the past 16 years she worked for Ibis a Danish development non-governmental organization, formerly the Danish branch of World University Service. Prior to joining Ibis, Kasee was a secondary school teacher. She holds a four years diploma in teaching as well as a bachelor’s degree in Education. Kasee was involved in various projects in Ibis in Namibia and South Africa. She led major leadership development and transformation projects in education in South Africa, focusing on environmental issues, curriculum change and transformation, learning, and professional growth and development.
Karen Barnett
Karen Barnett is Assistant Director of Quality & Innovation at NHS Calderdale in Yorkshire. Working within the provider arm of the organisation, her role is to support front line teams and managers to improve quality and deliver efficient and effective community services for the people of Calderdale. Karen has worked in the NHS for 21 years and started her career as an Occupational Therapist. Karen is passionate about empowering front line staff to deliver the highest quality care that they can and developing solutions to the system and process issues that deflect front line staff from directing their focus and energy to service users and their carers.
Renzo De Stefani
Renzo De Stefani, MD, is a psychiatrist and Head of the Mental Health Service of the city of Trento and Coordinator of the Psychiatry Department of the Provincial Healthcare Trust of Trento, in Italy. His commitment is to support the development of the territorial model of the community psychiatry and to promote users and families empowerment in all activities of the Service. In this context was born the experience of ‘doing together’ which values contamination and collaboration between professional and experiential knowledges. At the Festival Renzo will present in particular the Expert Users and Families and the sense of their presence in the Mental Health Service of Trento.
Emanuele Torri
Emanuele Torri, MD, specialised in hygiene and preventive medicine, since three years he is quality manager in the Provincial Healthcare Trust of Trento in Italy. The healthcare system of Trento has been among the very few Italian healthcare organisations working on continuous improvement for a long time. His professional areas of interest span quality management and accreditation, health technology assessment and health promotion in hospitals and health services. He has recently discovered the concept of clinical Microsystems and he finds it fits the needs of patient centred services much more then other quality approaches commonly used. At the festival Emanuele will present the experience of the Mental Health Service of Trento in putting patients and families really at the heart of the system.
Giuseppe Piccolo
Giuseppe Piccolo is an "expert user and familiar" (UFE) in the Mental Health Service of Trento (Provincial Healthcare Trust of Trento), in Italy. After being a service user, he has been an UFE for 3 years. In the last two years, he has actively participated to over 20 learning courses and seminars all around Italy. At the festival Giuseppe will bring his deep and intense experience as UFE.
Mirella Gretter
Mirella Gretter is an "expert user and familiar" (UFE) in the Mental Health Service of Trento (Provincial Healthcare Trust of Trento), in Italy. As familiar, she has been an UFE for eight years and she has participated to several conferences in various Italian regions. At the festival Mirella will bring her long experience and enthusiasm as UFE.
Katherine Stevenson
Katherine Stevenson has practiced yoga for over 10 years and received her certification as a Hatha yoga instructor in 2009. She has worked in health care improvement since 2004, when she began working at the Health Quality Council (HQC), in Saskatchewan, Canada. Katherine is currently on leave from HQC while pursuing doctoral studies at the Jönköping Academy for Improvement of Health and Welfare, University of Jönköping in Sweden.Katherine holds a B.A. Honours in English (1996), a B.Sc. in Physical Therapy, and a M.Sc. in Community Health and Epidemiology (2003), all from the University of Saskatchewan, Canada.
Mads Lund
Mads Lund, Master of Arts (literature and creativity). I am working as an innovation consultant supporting the clinical Microsystems. I am lecturing and facilitating workshops where participants learn to use tools and maximize their skills in creative problem solving.
I am also part of the team designing learning seminars, engaging social networks and producing theoretical material to support the microsystem in developing a culture of change.
Peter Qvist
M.D., specialist in internal medicine and medical gastroenterology. Consultant since1994 with part time clinical function – especially engaged in patients with chronic diseases – combined with responsibility for a range of quality improvement activities. From 2000-2004 head of a Danish nationwide quality improvement programme focusing on Danish medical departments. From 2007 attached to “Center for Quality” in the region of South Denmark. During the last couple of years participated in the Clinical Microsystem initiative in the region - initiated by “Center for Quality”.
Wendy Barker
DR. Wendy Barker is a Nurse Consultant Older People and Clinical Executive Committee Lead Clinician for Contracting & Tariffs within East Riding of Yorkshire Primary Care Trust (UK). This unique role allows her to work across a wide spectrum of service areas (multi-agency/disciplinary). It enables her to work cohesively at all levels of the organisation and to ensure that commissioned services have plans in place that will raise the overall standard of care, promote partnership working in the delivery of services and improve patient experience and health care outcomes through a process of continuous quality improvement. Thus, ensuring commissioning is effective and provides value for money, to provide strong clinical leadership, to ensure clinical effectiveness and clinical governance.
Jo Gaunt
Jo Gaunt, MSC, DipHSM, Jo is the Design and Innovation lead and champion for NHS East Riding of Yorkshire. Working as a commissioner, her role is to design new services and promote and champion innovation to improve the quality, efficiency and effectiveness of services in the East Riding. Jo has worked in the NHS for over 28 years and started her career as a Microbiologist in a number of hospitals in the UK. Her interests are in working with clinicians to improve frontline services and in her role as commissioner influencing how services are delivered across the interfaces of primary, secondary, community and social care to deliver improvement for local people in the East Riding.
Marine Grigoryan
Chief of Children Poisoning center and Intensive care unit in "Muratcan" University clinical hospital, Yerevan, Armenia.
Holds PHD in Health care management and Internal medicine.
President of "Swedish support" medical association NGO, working in different public health educational and health care improving programs. In last two years has focused on palliative care and run "Hospice as a home care" project
Lusine Hovhannisyan
Lusine Hovhannisyan works as psychologist at the Play therapy department in the University clinical hospital “Muratcan”. Over the last two years she has been working in a "Family center" project .
National lecturers
Göran Henriks
Göran Henriks is Chief Executive of Learning and Innovation at the Qulturum, Jönköping County Council, Sweden. The Qulturum is a centre for quality, leadership and management development for the employees in the County and also for the health care on the regional and national level. Göran took up his appointment in the start of Qulturum 1998. He has over twenty years experience of management in the Swedish health care system. Göran is a member of the Jönköping County Council Strategic Group.
Göran has been Jönköping’s project director for the Pursuing Perfection initiative over the last four years and is a senior fellow of the Institute for Healthcare Improvement, Cambridge, MA. In addition, he is part of the Strategic Committee of the International Quality Forum organised by the British Medical Journal (BMJ) and the Institute for Healthcare Improvement.
Jörgen Tholstrup
Jörgen Tholstrup is a practicing clinician and Head of the Unit of Gastroenterology at the Medical Department in Eksjö where he has been working since 1985. Jörgen and his co-workers have actively developed healthcare from a patient perspective. He and his team are working with a model where the patients are participating as members of the team. From that models perspective they have redesigned the policlinic as well as the in-patient ward. 2006 the Gastroenterology unit received a national award from the publication “Dagens Medicin? and even a diploma for innovative work in Collaborative Governance at the “European Public Service Award? 2007. Jörgen lectures about improvement and quality and how to redesign healthcare processes using patient power and perspective.
Andreas Hager
Andreas Hager works as entrepreneur for the radical improvement of the ability of patients, families and professionals to co-produce improved clinical practice and better care at home, achieved and measured using scientifically developed methods. Andreas collaborates with The Dartmouth Institute for Health Policy and Clinical Practice at the Dartmouth Medical School and Dartmouth-Hitchcock Medical Center, P2I-care at MMC Karolinska Institute and the project Tillsammans at Qulturum.
Thomas Schneider
Thomas Schneider, PhD, is the Quality Officer at Famna, the Swedish Association for non-profit health and social service providers. He has been working with health care management during the last 10 years and was one of the initiators of Famna Academy of Values, a quality development program for the non-profit sector in Sweden which is based on a microsystem approach. He is a member of several national working groups on quality development, IT and R&D issues in the area of health care and social services.
Magnus Rahm
Dr Magnus Rahm, M.D., Ph.D., is since 2008 Development Leader at Qulturum, the regional and national centre for quality, leadership and management in Jonkoping County Council.
His medical and scientific education was obtained at Karolinska Institutet in Stockholm, where he in 1990 presented his thesis in medical cell genetics. Magnus has specialized in Family Medicine and Occupational Health and has been clinically active in these areas for many years in the city of Stockholm. During a period of five years he has held positions as Head of the Clinic of Internal Medicine and Rehabilitation as well as Development Director for the development unit "Competence Centre" in Blekinge County Concil.
Among his areas of responsibility at Qulturum could be mentioned leadership training and education of doctors at intern and resident levels as well as education of mentorship for resident doctors and their mentors. Furthermore Magnus is responsible for an Open School IHI "Chapter", which focuses on developing improvement knowledge and patient safety for doctors at all levels of competence. He is also active in the development of the National Quality Register "Senior alert", which focuses on care prevention of falling injuries, wound pressures and malnutrition.
Fredrik Ingemansson
Specialist in Paediatrics and neonatology.
Fredrik started his work at the Children’s Clinic 1995 and became specialist in paediatrics 2000 and in neonatal medicine 2004. He is now working foremost with neonatology, but is a member of the diabetes team as well. He has worked with health improvement including patient safety projects for a couple of years. More actively work with Microsystems started 2006 when he became head of the Neonatal unit in Jönköping. The concept of Microsystems has improved the understanding of the health care processes at the unit, both in medical issues as in the care guidelines for example in involving parents in the care process. It has also lead to an increased engagement of the staff at the unit.
Nicoline Wackerberg
Nicoline Wackerberg, Quality Manager for Highland Health Care District and coordinator for the Esther network.
Esther is a network for promoting and developing the care of the elderly within the Highland district. Esther is the name of a symbolic elderly lady. The network continuously analyses the patient flow through the whole care chain and improves the cooperation between the different care providers to the best for Esther. Nicoline has been working as a physiotherapist in the frontline in different countries - Norway, Finland ,Holland - in hospitals, primary and community care. Under a long period she combined her role as a physiotherapist with the role of a quality manager–project leader. Today she is working fulltime with improvement work in the whole care chain with focus on the elderly.
Anna Österström
Anna Österström, development leader, Medical Diagnostics. Since 2007 has Anna been working with knowledge of improvement and collaborative learning, mainly within Laboratory Medicine. Previously, she worked as an university lecturer at the School of Health Sciences. By exploring and applying the theory behind clinical microsystem and the Toyota philosophy, the lab organization undergoes a change in both culture and structure, and together with the management group Anna is one of the key figures in this “evolution”.
Pär Höglund
Pär J. Höglund, MD, PhD, is a Junior Doctor with a great interest in improvement and learning. He was the president of the medical student association in Uppsala, Sweden in 2004/2005 and has subsequently worked in different positions in student organizations. Pär begun his research career with preclinical research in 2002 and presented his PhD thesis in Genomics/Bioinformatics in November 2008 with the title "The Identification, Characterization and Evolution of Membrane-bound Proteins". He worked in the famous Unit of Gastroenterology in Eksjö in 2007 and became aware of the improvement projects and research conducted in the county of Jönköping. Pär’s interest in the improvement projects started and he decided to contact Qulturum. The meeting with Qulturum convinced him, to apply for his internship (AT) in Jönköping.
Pär is now conducting research on the National Quality Register "Senior alert", which focuses on care prevention of falling injuries, wound pressures and malnutrition. He is making interviews with successful and unsuccessful wards and analyzing the results with qualitative analysis. He is also starting up a project in the area of learning and technology.
Eva-Marie Sundqvist
Eva-Marie Sundqvist is a project leader at Jönköping County Council. Her work lies within the process of longterm ill patients where focus is on empowerment and quality assurance. She also works together with Elsa Ingesson in the project Power of Life. Eva-Marie is an occupational therapist with experience from working with longterm ill patients within primary care.
Yvonne Londos
Yvonne Londos is a Development Leader for Occupational Therapists in the Mental Health Care, Ryhov, Jönköping.
She is also an Improvement Leader and has started and run Collaboratives in the Psychiatry Clinic and she is one of the Team Coaches. She also teaches Mindfulness as a tool of achieving a better life.
Berit Axelsson
Berit Axelsson works as development leader at Qulturum, Jönköping County Council. She is also the project leader for the Council’s new investment in Patient Safety “Safe care every time, and at all levels?. Berit used to work as development leader within Laboratory Medicine and she also is a Biomedical technologist. Berit’s primary areas are patient safety and microsystem knowledge.
Joakim Edvinsson
Joakim Edvinsson is a development coach working at Qulturum, Jönköping since 2005. He is an RN and has a Bsc in Nursing. He has been working with the microsystem concept since 2002. He also works with clinical improvement, transforming care at bedside and is the project leader of a national quality registry for elderly, called Senior alert.
Anette Nilsson
Anette Nilsson works as a project leader at Qulturum, Jönköping especially with team and leadership based on the Microsystem theories. Anette has earlier experiences from frontline work and leadership within healthcare where she has worked with quality assurance, for example Investors In People Certificate. She is an often engaged lecturer within leadership and communication.
Networkers visiting the festival
Marjorie Godfrey
Marjorie Godfrey facilitates, teaches and leads improvement in health care settings and systems adapting the concepts, methods and tools of clinical microsystems around the world. Her primary interest is engaging health careprofessionals in learning about and improving local health care delivery systems with a focus on patients, professionals and outcomes. Ms. Godfrey is adjunct instructor at the Center for the Evaluative Clinical Sciences at Dartmouth and Director for the Clinical Microsystem Resource Group. In her 25-year tenure at Dartmouth-Hitchcock Medical Center, she focused on clinical practice improvement, held staff positions and was the Director of the Post Anesthesia Care Unit/Radiology where her leadership led to the redesign of the PACU. She joined the Institute for Health Care Improvement in 2000 as Technical Advisor to the Idealized Design of Clinical Office Practices Initiative and continues as a faculty member for various IHI initiatives.
Ms. Godfrey has worked with health systems and organizations in the United States, Sweden, Norway, France, Kosovo, Tunisia and the United Kingdom.
Laura Hibbs
Laura Hibbs MSc, BSc, RGN, NDN.
Associate Director, Innovation and Improvement, NHS Yorkshire and the Humber. Laura has worked in the NHS for 30 years both as a nurse and more recently as an improvement leader. Her interests are in supporting frontline teams in leading and owning their quality improvement work, in supporting the development of innovative, self-improving health communities and in leading large-scale change.
Christian von Plessen
Christian von Plessen, MD Phd, is a practicing clinician, administrator and Head of the section for lung cancer, infections and interstitial lung diseases at the Department of Thoracic Medicine at Haukeland University Hospital in Bergen, Norway. His research interests are palliative care in advanced lung cancer and the improvement of clincal micro- and mesosystem. He is part of several clinical microsystems himself and highly appreciates the potential this concept has for the improvement of health care.
The LivingRoom Band
Our evening entertainment is music by LivingRoom band.
"Playing at the Clinical Microsystem Festival has become one of our favourite performances during the year. Our mix of soul, blues, jazz and pop will make you enjoy the evening even more"
The LivingRoom Band are:
• Jeanette Gustafsson, vocals
• Jesper Ekberg, guitar and vocals
• Anders Jonasson, guitar
• Torbjörn Svensk, piano
Contact
Annika Nordin
